Customer satisfaction is our top priority and we want you to be completely satisfied with your purchase. If you are not 100% completely satisfied with your order, you may return or exchange the merchandise pursuant to our refund and exchange guidelines:

Shoe Inn™ Go products have a 120-day limited warranty against defects in materials and workmanship under normal use from the date of original purchase of the product. If a Shoe Inn™ Go should stop working within the first 30 days of use, the first option is to attempt to fix the dispenser, in which case we will ship the replacement part(s) to the customer at our expense. If the dispenser cannot readily be repaired, we will replace it at no charge and will also cover the return and replacement shipping. For the remainder of the warranty period, the first option is to attempt to fix the dispenser, in which case we will ship the replacement part(s) to the customer at our expense. If the dispenser cannot readily be repaired, we will replace it at no charge and will also cover the return shipping, while the customer will be responsible for shipping charges for the replacement product. Defective items may be returned for refund or exchange within 120 days of purchase.

Shoe Inn™ Stay products have a 120-day limited warranty against defects in materials and workmanship under normal use from the date of original purchase of the product. If a Shoe Inn™ Stay should stop working within the first 30 days of use, the first option is to attempt to fix the dispenser, in which case we will ship the replacement part(s) to the customer or have the dispenser returned to us for repair, at our discretion. Either way, we will cover the associated shipping expenses. If the dispenser cannot readily be repaired, we will replace it at no charge and will also cover the return and replacement shipping. For the remainder of the warranty period, the first option is to attempt to fix the dispenser, in which case we will ship the replacement part(s) to the customer at our expense or have the dispenser returned to us for repair at the customer's expense. If the dispenser cannot readily be repaired, we will replace it at no charge and will also cover the return shipping, while the customer will be responsible for shipping charges for the replacement product. Defective items may be returned for refund or exchange within 120 days of purchase.

You may return or exchange the Shoe Inn™ product within 30 days of purchase as long as it is returned in new, unused, and resalable condition. If a returned item is still in its original packaging and in sellable condition, we will refund the entire purchase price, less shipping. We pay the return shipping charges if the return or exchange is a result of our error. If not, the customer is responsible for shipping charges for returned or exchanged items. For your protection, we suggest customers use shippers such as UPS or FedEx with online package tracking systems.

Products properly returned according to these guidelines are eligible for a refund in the form of a credit to the original method of payment. Returns will be inspected prior to issuing credit. Please keep in mind that credit card companies vary in the time they take to process and post credits.